Frequently Asked Questions
Everything you need to know about shopping Stila Cosmetics.
Does Stila Cosmetics test on animals?
No, Stila Cosmetics is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a refund.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.
Are Stila products safe for sensitive eyes?
Many of our eye products, including our Stay All Day waterproof liners, are ophthalmologist-tested. However, we recommend reviewing the full ingredient list on the product page if you have specific sensitivities.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping rates and delivery times vary depending on the destination and are calculated at checkout.
How do I find the right shade for my skin tone?
Each product page features a shade guide and high-resolution swatches on multiple skin tones. You can also use our 'Virtual Try-On' tool available for our bestselling foundations and lipsticks.